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QQI Level 6 Supervisory Management (6N4329) – online learning through Zoom
10 week afternoon course Commencing Wednesday 22nd July (2pm-4.30pm)

Dates of Classes: 22nd, 29th July, 5th, 12th, 19th, 26th Aug,
2nd 9th, 16th, 23rd Sept 2020

To train learners to become fully competent supervisory managers in the workplace, and attain a national award. To provide the skills, knowledge and mindset essential for getting the best performance from staff and supervising an operation effectively.

Course Content
o Introduction
o The History of Modern Management
o Functions of Management and the Management Hierarchy
o Supervisor in the Hierarchy of Management
o Roles and Responsibilities of Supervisors
o Some Guidelines for New Managers to Manage and Up Skill Themselves to Succeed in Their New Role
o Leadership and What is a Leader?
o The Importance of Effective Communication for Managers
o Time Management for Managers
o Delegation
o Team Building
o Staff Code of Conduct
o Performance Management and Tools to Measure Employee Performance
o Membership of Trade Unions/Trade Associations (from the perspective of both employees and employers)
o Management of Records and Maintenance of Logs and Work Schedules
o Advantages and Disadvantages of In-House Vs Contract Staff.
o Data Protection
o Risk Management
o Budgeting and Preparation of Departmental Budgets.
o Selection and Recruitment of New Employees
o Planning and Conduct of Training and Development of Staff
o Management of Conflict in the Workplace
o Management and Organisation of your Department/Staff to meet the Goals and Objectives
o Customer Care and Maintenance of High Service Delivery Standards.



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