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Commencing Wednesday 13th January 2021

This course will take place every Wednesday afternoon for 10 weeks from 2pm-4.30pm


Course Content
o Introduction
o The History of Modern Management
o Functions of Management and the Management Hierarchy
o Supervisor in the Hierarchy of Management
o Roles and Responsibilities of Supervisors
o Some Guidelines for New Managers to Manage and Up Skill Themselves to Succeed in Their New Role
o Leadership and What is a Leader?
o The Importance of Effective Communication for Managers
o Time Management for Managers
o Delegation
o Team Building
o Staff Code of Conduct
o Performance Management and Tools to Measure Employee Performance
o Membership of Trade Unions/Trade Associations (from the perspective of both employees and employers)
o Management of Records and Maintenance of Logs and Work Schedules
o Advantages and Disadvantages of In-House Vs Contract Staff.
o Data Protection
o Risk Management
o Budgeting and Preparation of Departmental Budgets.
o Selection and Recruitment of New Employees
o Planning and Conduct of Training and Development of Staff
o Management of Conflict in the Workplace
o Management and Organisation of your Department/Staff to meet the Goals and Objectives
o Customer Care and Maintenance of High Service Delivery Standards.

Please note: You must have access to a Computer/Laptop with Camera and Microphone for the duration of the course.

For further details please CLICK HERE


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